This guy is in the service business, and he just showed me that level of service extends to everything he does. That is why it is a key to his success. I’m not even a client of his, and he went this extra mile for me. This extra step in customer service not only made me feel grateful to him, but it also sent me a clear message, “Stuart, I’ll take this time for your referrals, too!” I know that he’ll take great care of my clients when I send them his way.
It just took a couple of minutes, but this small effort has gone a long way in building a strong business relationship. He got me thinking about how I might do the same for others. Can you think of ways you might do so?
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